What is your return policy?
Please see our Policy page.
Will my personal information be secure when shopping on this site?
Yes, please review our privacy statement for details regarding the security of this site and our policies concerning the privacy of your personal information.
Are swatches shipped differently compared to full yards of fabric?
Yes, we ship swatches via United States Postal Service with no shipping charge to the customer. If a customer orders a swatch and full yards of fabric, the customer will only be charged shipping for the full yardage item.
Can I order fractional yardage?
We offer half yard increments after the purchase of the FIRST yard.
Are the colors of the fabrics on my monitor accurate?
We have found that in some cases our fabric colors are distorted in hue, brightness, or color from one monitor to another. Due to color variability in computer and screen monitors, we have no liability if colors of the products do not match their display on the Web site.
Can I order if I live out of the US?
Yes. However since international shipping cost can not be computed through our website if your order is over 10 lbs. Shipping costs differ from country to country. We will contact you through e-mail to inform you about the shipping costs prior to completing your order. If you approve the shipping cost, your order will be shipped as soon as we have processed your order. If you do not approve the shipping cost, you will have the option to cancel your order. All communication will be done through email.
Can I order wholesale bolts, even though I'm not a business?
Yes, we allow anyone to order from our website to purchase wholesale bolts.
How quickly do you cut and ship orders?
Orders are processed the same day. Available items will ship within 24 to 48 hours. Items not available are subject to cancellation or back order.
Do you have a physical store?
Unfortunately, we do not. This is how we are able to keep our costs down and pass the savings on to you.
Do you have a catalog?
At this time we do not, however we might in the future. Please sign up for our coupons/newsletter and we will let you know when our first catalog is coming out.
What types of fabric are stocked?
We carry and have in stock printed silk chiffon, silk satin burnout, silk velvet burnout, silk georgette, silk dupioni, silk brocade, silk embroidery, silk charmeuse, silk velvet, silk crepe de chine, silk organza and wide selection of plain silks.We try to keep all fabrics on our website in stock, however, if we do not have the ordered item available, we will contact you to offer you a close substitute or give you an option to cancel the order of that fabric at that time.
What type of shipping options do you offer?
Currently we ship by UPS and USPS Priority only.
What types of payment do you accept?
We accept PayPal, Visa, Mastercard and American Express.
Do I have to pay tax on my order?
If an order is being shipped to a california address, 8.75 % sales tax will be added to the order.
What happens if I have to cancel my order?
Orders may be cancelled as long as your order hasn't been cut, packed and shipped.
Are credit card purchases safe on Printed Silk Fabrics.com?
Our site is built with maximum security for your protection. All pages with personal information such as email, password, names, addresses, payment information are transported using the strongest HTTPS encryption. Comodo SSL is 2048-bit ready to keep our customers safe. Your credit card information is encrypted and is protected with the best encryption software in the industry.
What happens if my ordered items are out of stock?
If any of your ordered item(s) is out of stock we will notify you immediately. We will give you the option of exchanging it with another item or getting a full refund on the out-of-stock items. Once we notify you we will wait to hear back from you within 48 hours to let us know what you decide to do. If we do not hear back from you we will automatically give you a refund on the missing items and ship the balance of your order out if there is any.
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