Site Information

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FAQS

Account & Security

 

How do I create an account?

  1. Click the “Create Account” link at the very top of the store on any page.
  2. You may create an account automatically using your Facebook profile by hitting the blue “Connect” button. Alternatively, you may fill out the blank fields to create a stand-alone account.

 

How do I change my email address or password?

  1. Please Log in to your account.
  2. Click the “Your Account” link at the very top of the store on any page to access the “Account Profile” page.
  3. Click the “Edit” button to make changes.
  4. Fill in the “Email Address” or “New Password” field with your preferred address or password.

 

How can I contact your site about a potentially fraudulent website or email?

  1. Click the “Customer Service” tab on the store’s top navigation bar.
  2. Click the “Contact Us” link under "Company Info”.
  3. Contact the store using the email form. The subject of your message should be “Fraud Report”.

 

How can I cancel my account ?

  1. Click the “Contact Us” link under "Company Info."
  2. Contact the store using the email form. The subject of your message should be “Cancel MyAccount”.

 

Shopping Online

 

Why won’t my browser work with your website?

The Web is an ever-changing landscape, so browsers need regular updates to support these changes.

Fix the problem by browsing with a modern and popular browser that you’ve updated with the latest

software and security patches.

 

In rare cases, an outdated operating system can cause the same problem. Fix this problem by using

a device with a modern operating system that you’ve updated with the latest software and security

patches.

 

Does my computer need to accept cookies to shop on your site?

Yes.

 

What is the best way to find what I need?

  1. Find what you need by browsing or searching for the wholesale upholstery fabric you're looking for. Browse using the navigation tabs close to the top of any page. The search bar is located at the top of any page.
  2. In either case, filter your results by configuring the smart filtering options to the left of the results. The store’s innovative filter enables the store to display multiple versions (such as different colors) of the same product, whether it's drapery fabrics or modern upholstery fabric.
  3. Sort the results by using the sorting buttons just under the store’s navigation tabs.
  4. Scroll through the list to find your items.

 

Can I save my search results? In other words, can I save the query and filtration settings of

a search that I‘d like to check often?

Yes, save the query and filtration settings of any product list by hitting the “Save” button just above

the filter in any category or search results page. Load the results by using the “Load” button to right

of the “Save” button”. The “Load” button opens a list of your saved searches. Click the title of any

saved search to open it.

 

I can't find the item that I want. How can I search for it?

Find the search box on the top of any page. Type in your query, which can include item name, item

number, serial number, brand names, categories, specifications and even SKU numbers.

 

Where can I learn more about a particular whole fabric?

Browse or search for the product. Then, click on the product’s image to access its product page, where

you may read “Details”, “Reviews”, “Shipping & Handling” info and more.

 

How do I add an item to my shopping cart?

There are two ways to place a product into your shopping cart.

  1. You may add an item to your cart within its category or within a list of search results. Once you find the product, hover your pointer over the item’s image and click the “Quick Shop” button that appears. A temporary pop-up window will appear with “Add to Cart” button.
  2. Alternatively, you may add an item to your cart within its product page. Open a product page by clicking its image, which you’ll find within a category or a list of search results. Then, hit the “Add to Cart” button.
  3. If the item is out of stock, you’ll see a “Wait List” button instead of the “Add to Cart” button. 

 

Can i save my shopping my cart?

No.

 

What is a Wait List? Why do I see a “Wait List” button where there should be an “Add to

Cart” button?

The “Wait List” button replaces the “Add to Cart” button when a particular piece of our whole fabric is not in stock. When you add

an item to your Wait List, the store will automatically email you a reminder that the item is in stock

when that occurs, which is when you can purchase the item at your convenience.

 

What is a Wishlist? What can I do with my Wishlists?

Wishlists are lists of items that you’d like to buy or are considering buying. Add items to a Wishlist

by visiting a product page. Click the “Add to Wishlist” link just above the “Details” section. You may

make as many Wishlists as you’d like, and you may share any Wishlist by email. You may also share a

Wishlist by giving out your Wishlist's ID number.

 

How can I add an item to one of my Wishlists?

  1. Open the item’s product page by clicking its image, which you’ll find within a category or a list of search results.
  2. Click the “Add to Wishlist” link, which is above and to the right of the “Details” section. A temporary pop-up window will appear.
  3. Select a current Wishlist or type the name of a new list in the blank field. Hit the “Add” button.

 

Can I have multiple Wishlists?

Yes.

 

How can I share a Wishlist?

  1. Log into your account.
  2. Click the “Your Account” link at the very top of any page to access the “Account Profile” page. Alternatively, you can skip step three by clicking the “Wishlist” link at the top-right of any page.
  3. Click the “Wishlist” button on the navigation menu to the left.
  4. Click the title of any Wishlist.
  5. Your saved Wishlists appear on a list to the right. In this list, hit the envelope icon on the same line as the Wishlist that you’d like to share. 

 

Payment & Ordering

 

How do I place an order online?

  1. Find your item by browsing or searching.
  2. Add the item to your shopping cart by hitting the “Add to Cart” button on the product page of that item.
  3. Find and add more items as necessary. When you’re done shopping, hit the “Cart” link at the very top of any page.
  4. Click the “Checkout” button.
  5. Fill in the blank fields as necessary.
  6. Double check the “Cart Summary” to verify the items that are in your cart. If there’s a problem, click the “Edit” button below the summary to add or remove items from your cart.
  7. If your “Cart Summary” looks good, click the “Submit Order” button to the bottom right.

 

Will you charge sales tax on my order?

It depends on your shipping address. For more information, please visit the Shipping section of our

Policies page.

 

What methods of payment do you accept?

  1. Visa / Master Card / Amex
  2. PayPal

 

How do I use my gift card online?

During checkout, type the redemption code on your gift card in the blank field under “Pay With A Gift

Card?” on the same page where you would submit payment details.

 

How do I use a promotional code?

During checkout, enter the promo code in the blank field under “Do You Have A Promo Code?” on the

same page where you would submit payment details.

 

How do I know if ordering online is secure?

The store uses Secure Sockets Layer (SSL) to encrypt your debit/credit card number, name and

address, so only our administrator office is able to decode your information. To be sure your

connection is secure, look at the bottom status bar of your browser window. If you see an unbroken

key or a closed lock (it depends on your browser), the SSL is active and your information is secure.

Most browsers offer additional security alerts.

 

Regarding overall security, we always use industry standard encryption technologies when transferring

and receiving data exchanged with the store site. The facilities that house our servers are physically

and digitally secured to protect against the loss, misuse or alteration of all data and information

accessed.

 

How do I complete my order?

  1. Hit the “Cart” link at the very top of any page.
  2. Click the “Checkout” button.
  3. Fill in the blank fields as necessary.
  4. Double check the “Cart Summary” to verify the items that are in your cart. If there’s a problem, click the “Edit” button below the summary to add or remove items from your cart.
  5. If your “Cart Summary” looks good, click the “Submit Order” button to the bottom right.
  6. You will receive an order confirmation email.

 

What should I expect after I’ve completed my order?

Expect your order to be delivered to the shipping address that you submitted. Shipping times depend

on the type of shipping service that you purchase.

 

Why is my item on backorder or on a Wait List?

The store does not have the item in stock, but it is currently being shipped to the store for your order.

 

How can I order items from my Wishlist?

  1. Click the “Wishlist” link at the top of any page.
  2. Click the title of any Wishlist to show its contents.
  3. Click “Add to Cart” on the same line as the item that you’d like to purchase.
  4. When you’re done adding items to your cart, complete the order by hitting the “Checkout” button in your cart.

 

I haven’t received my order yet. What should I do?

Check the status of any order on the “Order History” page of "Your Account". Alternatively, contact customer service.

  1. Click the “Customer Service” tab on the navigation bar towards the top of any page.
  2. Click the “Contact us” link under the “Company Info” section.
  3. Directly contact customer service by filling out the blanks in the email form. The subject of your message should be “I haven’t received my order yet.”
  4. We will contact you shortly with a solution to the problem.

 

Order Status & Shipping

 

How can I check the status of my order?

  1. Log in to your account.
  2. Click the “Your Account” link at the top of any page, or click the "Customer Service" navigation tab.
  3. Click the “Order History” button/link.
  4. Submit your order number and zip code into the blanks.

 

How do I determine the shipping charges on my order?

  1. Log in to your account.
  2. Click the “Your Account” link at the top of any page.
  3. Make sure that we have your address saved by checking your “Address Book”. Get there via the navigation menu to the left.
  4. Click the “Cart” button at the top of any page.
  5. Check the “Estimated Shipping and Handling” line under “Cart Summary.”

 

How do I ship to an international address?

Edit your shipping information under “Shipping Information” on the “Secure Checkout” page.

Submit the correct shipping address, including country, before completing the checkout process.

 

What is your return policy?

Please see our Policies page.

 

Will my personal information be secure when shopping on this site?

Yes, please review our Privacy Policies for details regarding the security of this site and our policies concerning the privacy of your personal information.

 

Are swatches shipped differently compared to full yards of fabric?

Yes, we ship swatches via United States Postal Service with no shipping charge to the customer. If a

customer orders a swatch and full yards of fabric, the customer will only be charged shipping for the

full yardage item.

 

Can I order fractional yardage?

We offer half yard increments after the purchase of the FIRST yard.

 

Are the colors of the fabrics on my monitor accurate?

We have found that in some cases our fabric colors are distorted in hue, brightness, or color from one

monitor to another. Due to color variability in computer and screen monitors, we have no liability if

colors of the products do not match their display on the website.

 

Can I order if I live out of the US?

Yes. However, since international shipping costs cannot be computed with complete accuracy your

shipping cost is only an estimate. Shipping costs differ from country to country. Once we have

determined your exact shipping cost, we will contact you through email prior to completing your

order. If you approve the shipping cost, your order will be shipped as soon as we have processed

your order. If you do not approve the shipping cost, you will have the option to cancel your order. All

communication will be done through email.

 

Can I order wholesale bolts, even though I'm not a business?

Yes, we allow anyone to order from our website to purchase wholesale bolts.

 

How quickly do you cut and ship orders?

Orders are processed the same day. Available items will ship within 24 to 48 hours.

 

Do you have a physical store?

Unfortunately, we do not. This is how we are able to keep our costs down and pass the savings on to

you.

 

Do you have a catalog?

At this time we do not, however we might in the future. Please sign up for our coupons/newsletter and

we will let you know when our first catalog is coming out.

 

What happens if my ordered items are out of stock?

If you ordered and paid for items that are out of stock we will notify you immediately. We will give you

the option of exchanging it with another item or getting a full refund on the out of stock items. Once

we notify you we will wait to hear back from you within 48 hours to let us know what you decide to

do. If we do not hear back from you we will automatically give you a refund on the missing items and

ship the balance of your order out if there is any.